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The Icons Policies  

At Icons of Surf, our commitment is for quality products and quality service. Please be aware that we do sell all of our merchandise in our shop, as well as the website. Although the website will be updated regularly, there may be an instance where a product is no longer in stock, due to being sold in the shop. If this situation arises, we will order the exact same board or product for you. If you have any questions regarding your order, please call 949-429-7133.

All prices are subject to change with or without notice. Any damage claims shall be filed by the buyer according to the return policy.

Sales Tax
Shipping Policy
Return Policy
Contacting Icons of Surf



SALES TAX
Sales tax will be added to your order where applicable by law.


SHIPPING POLICY

Merchandise Shipping Policy

Domestic:

  • To ensure that you are getting the cheapest shipping price, all merchandise orders of $50.00 or more are shipped for FREE using USPS Priority Mail! This way you receive FREE shipping plus you receive your items FAST! No more waiting days and weeks for your stuff!!
  • We also offer USPS Express Mail delivery (1-2 days) for an additional cost to your total order amount.
  • Most orders ship within 2 days (weekends and holidays excluded).
  • USPS does not pick up or deliver packages on Sundays or Holidays.
  • All orders are sent with tracking numbers for delivery confirmation.
  • We will notify you via email with both your Item and tracking numbers once we receive your order. If for some reason you have purchased an item that we don’t have in stock we will email you regarding the product.

International:

  • To ensure that you are getting the cheapest shipping price, all international merchandise orders are shipped via USPS Mail by the combined total merchandise weight.
    (Combind Total Merchandise Weight)
    Standard Air Mail (under 4lbs) Priority Mail (Under 4lbs)
    6-12 Business Days 5-10 Business Days
    $20.00 $40.00
    Standard Air Mail (Over 4lbs) Priority Mail (Over 4lbs)
    6-12 Business Days 5-10 Business Days
    $30.00 $60.00
  • Most orders ship within 1-2 days (weekends and holidays excluded).
  • USPS does not pick up or deliver packages on Sundays or Holidays.
  • Only International Priority Orders over 4lbs come with tracking numbers.
  • We will notify you via email with both your Item and tracking numbers once we receive your order. If for some reason you have purchased an item that we don’t have in stock we will email you regarding the product.

Calculating Shipping Costs
  • Place the items you wish to order in your shopping cart.
  • Select the desired shipping Country, State & Ship method from the drop down menus.
  • Our web site will then automatically calculate the shipping cost based off your order total, location & ship method.
 

Surfboard Shipping - Domestic:
We try to make shipping your surfboard easy. We have setup a flat rate shipping fee based off of the region you live in. All the supplies and container to ship your surfboard safely are included. Plus, any merchandise other than surfboards are shipped FREE with your order. Please review the chart below to determine what your shipping cost is. All purchases must be paid in full before shipping.



Zone 1: Continental U.S.
(Include Packaging Costs)
Ground (2-7 Days) - -
Shortboards $150.00 - -
Mid-Length Boards $175.00 - -
Longboards $225.00 - -

Zone 2: Continental U.S.
(Include Packaging Costs)
Ground (2-7 Days) - -
Shortboards $175.00 - -
Mid-Length Boards $195.00 - -
Longboards $275.00 - -

Zone 3: Continental U.S.
(Include Packaging Costs)
Ground (2-7 Days) - -
Shortboards $200.00 - -
Mid-Length Boards $275.00 - -
Longboards $320.00 - -

Zone 4: Continental U.S.
(Include Packaging Costs)
Ground (2-7 Days) - -
Shortboards $250.00 - -
Mid-Length Boards $305.00 - -
Longboards $340.00 - -

Zone 5: U.S.
(Include Packaging Costs)
Ground (2-7 Days) - -
Shortboards $275.00 - -
Mid-Length Boards $350.00 - -
Longboards $390.00 - -



Shipping Surfboard Internationally:
If you are purchasing a surfboard from outside the U.S., don't worry, Icons of Surf will shop around and find you the best shipping price for your surfboard order. Once you place your order, our buddies at Icons will get to work and email your shipping options and pricing.


RETURN POLICY

Return and Exchange Policy (Merchandise)

Please return any item within 30 days from the ship date. We'll be glad to make an exchange, credit your account or refund your payment. After 30 days we'll be glad to issue a merchandise credit. Please be certain to complete the return form within your package. Repack the item(s) in any shipping box and return the package to:

Icons of Surf
ATTN: Merchandise Return
710 N. El Camino Real
San Clemente CA 92672

Shipping and Handling

We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via USPS with delivery confirmation. Thank you.
Call: 949-429-7133 and ask for Fabrice or email fabrice@iconsofsurf.com

Clothing

  • All items must be unused and include the original packaging.
  • Clothing must be clean and unwashed with all tags attached.
  • If you plan to return your clothing please keep it clean!
  • Once clothing has been worn and/or washed it cannot be returned or exchanged.

Shoes & Sandals

  • Shoes must not be worn and must include the original undamaged packaging.
  • If you plan to return your shoes do not wear them after trying them on.
  • Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes.
  • Once shoes have been worn they cannot be returned or exchanged.

Videos

  • Videos must be unopened and in original packaging.


CONTACT ICONS OF SURF


Mailing Address:
Icons of Surf
217 S. El Camino Real
San Clemente, CA 92672

Contact by Phone
Phone:
949.429.7133
Fax: 949.429.7143

Ken: Shop Owner
Kris: Shop Manager
Fabrice: V.P. Online Sales

Contact by Email

General Information: info@iconsofsurf.com

Surfboard Sales: kris@iconsofsurf.com

Merchandise Sales & Returns: fabrice@iconsofsurf.com

Website Feedback

Have a comment or suggestion? We are always listening and dedicated to bringing you the best knowledge and experience possible. Please send us your emails at info@iconsofsurf.com.




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710 N. El Camino Real, San Clemente, CA 92672
Mon-Sun: 10-7    Call: 949 429 7133